Important information:

All our products conform to CE standards and comply with all the standards of the European Community.

What is the account Desineo.fr?

•  Your Desineo.fr account allows us to have the information needed to process your orders. You are totally free to your personal data: Edit from your account or ask to delete by sending an email to contact@Desineo.net.
•  Log in to your account to:

-View and edit your information

-View and edit your shipping addresses

-Change your password

Subscribe to the newsletter

Your account on Desineo.fr also allows you to track your orders and your returns online.

How to create my Desineo.fr account?

•  To open an account:
  Click on the 'my account' section that appears at the top right of your screen on the home page. Then follow the procedure in filling out the form of the space I am new customer. If you have problems do not hesitate to contact our customer service who will respond as soon as possible.

How can I find my ID and my password?

If you forgot your password which allows you to log in, click on 'my account' that appears at the top right of your screen, and click on "forgot your password". A new password will be sent to you automatically on your e-mail address.

Services

How can I contact you?

A question? Information? The Desineo.fr Customer Service is at your disposal:

-Our Call center puts you in relationship with a specialist who answers all your questions-+ 33 (0)4.94.82.20.80 (cost of a local call) from Monday to Friday from 9 h to 17 h.

-Contact us also by sending an email to the address contact@Desineo.net.

Can I keep my cart with one visit to another?

You have made your choice but do not want to validate it immediately? No worry! If the product is still available, you will find your shopping cart and articles selected during your next visit.

Products and stocks

Where to find technical information about a product?

While browsing, click on products that make you feel like, a description will appear close to inform you about the technical characteristics of the product.

How do I know if the article I want is available?

•  The products presented on Desineo.fr correspond to our availability.

What choice offers me Desineo.fr?

•  Desineo.fr offers you a wide choice. Our goal is to offer products at the best prices permanently.

My order

How to perform a command?

• · Choose the products you want and add them to the basket.
• · Once your shopping completed, click on "Order" and let yourself be guided through the four steps of the ordering process:

a. Information delivery: see the summary of your order as well as the mailing address.

b. Information payment: choose your method of payment and your type of delivery as well as billing address. Leave us a comment.

c. confirm: enter the information for the payment.

d. end: the procedure is now complete. You will soon receive an e-mail with your order number and its summary.

How do I know if my order was taken into account?

•  After you have validated your order online, Desineo.fr sends you a confirmation email with your order number. Follow at any moment the status of your order by making the topic 'My orders' from your DESINEO.FR account. We will inform you by email of your parcel tracking number.

How can I change or cancel my order?

•  Cannot you change the contents of a command that has been validated. You will need to contact our customer service by email or by phone.

The payment

What are the payment methods?

Choose your method of payment in the 'Payment Information' page during your order.

Payment by credit card on the platform PAYPAL site secured with guarantee of purchases.

-Payment by Paypal

-Payment by bank transfer

-Payment by check

Payment against payment (you pay to receive items directly to the carrier)

Is online payment secure?

•  Shop with confidence at Desineo.fr with the guarantee of maximum security! DESINEO.FR brings attention to security issues regarding payment on the Internet. Your banking information are encrypted by SSL (Secure Socket Layer) Protocol and managed in a totally secure environment. They are never stored or disclosed.

That guaranteed prices Desineo.fr?

•  DESINEO.FR has agreed to sell its models at the best prices of the market.

Is the VAT included in the price?

•  The VAT is included in the price of the items proposed for the delivery in Europe.
• Outside Europe the products you are charged + VAT
• A request for VAT refund is necessary to obtain the tax slip, VAT will be acknowledged by the client and refunded upon return of the VAT refund slip referred by Customs
  

How do I track my package?

•  You can follow the evolution of your package:
•  on the site www.ColiPoste.NET. In "special area", enter the number of the parcel shown in your DESINEO.FR account.
•  From the homepage of our website www.desineo.fr on the Cfollow of László module.

I have not received my Colissimo... what to do?

•  The tracked comes by mail in two to three business days. It is delivered against signature or deposit without a signature at the delivery address indicated in your order form.
•  Absent, La Poste leave you a notice, you stating the conditions for withdrawal of your parcel. The time to withdraw your parcel is generally 15 days, usually to the nearest post office.
  
•  Different situations may occur:
  1. If your package is announced "returned to sender", our customer service will contact you the day of reception of the parcel to back you in the best conditions.
  2. If your package is "pending in the post", locate your Colissimo and your identity card number in order to remove the packages in the specified Agency.
  3. If you have not received your Colissimo after 6 days and no transit advice note has been filed, check the status of your package on the site www.ColiPoste.NET and contact us.

The return

What are my options to return my package?

Three choices are available to you:

1. The Exchange: DESINEO.FR items are exchangeable if it are still in their original packaging in perfect condition in a time of 9 days.
2. Refund: If you make the request, DESINEO.FR can reimburse you your order within a period of 7 days. We re - will credit your bank account for the amount of the returned item.

That supports the cost of my return?

•  The product does not give you satisfaction? With DESINEO.FR, you get 7 days to the date of receipt of the package to return us the item (s) (s) concerned.
•  If the delivery error comes from DESINEO, defective products, bad reference costs will be at our expense. For a simple exchange fees will be the responsibility of the customer.
•  DESINEO.FR does not support the return of overseas costs.
•  Only items returned in new condition and in their original packaging will be accepted.
•  If the return of the package is your responsibility, it is strongly recommended to keep the receipt provided by the post office. DESINEO.FR declines all responsibility in case of loss or damage during the transport of the package.

customer question: 

My questions:

• ·         The generator can order a lamp.
  
  • o what is the voltage of the lamp$
  • o what is the maximum power of this lamp
  • o how light the lamp 
    -Yes the generator can power lamps 12v-type DC,
    the power of the transformer is 35W cable is already pre wired on the device
    the lights that you press on ON / OFF on the remote control 
    
• ·         Can the small table of control (temperature, steam, ventilation) be put inside the steam room, to be able to be operated without exiting?
  

-In general it is the opposite on Council to outside control panel to program a meeting being dressed and cancel it if needed without having to get wet,
they are intended to be installed outdoors but we have some customer who place indoors.

• ·         When draining,
  • o how much water is evacuated

-For emptying the unit will evacuate about 3/4 litres of water

• o I have a PVC evacuation: is it possible to vent directly in

-Yes this poses no problem.

• o If not, is it possible to use a buffer on the evacuation tank (attention see drawing below for water levels)

-Why not, but normally you do not need this.

• o leave the drain the tank empty generator, or filled with cold water?
  -The discharge leaves the empty tank.
• ·         Is it better to give a slope to the steam pipe?
  • o to the hammam
  • o to the generator
    -Yes it is recommended to make a slight slope towards the hammam so that at the beginning and end of cycle condensation flows toward the natural way steam outlet nozzle.
• ·         When is the fan it implemented?
  • o during operation

o after operation
Ventilation is started at the end of the meeting in order to clean up your steam room space.