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Property of the site: the site is the exclusive property of the company GLG.sarl in its entirety, together with the rights y related. Any reproduction, integral or partial, is prohibited unless prior express authorisation of Desineo.fr.


1. acceptance of the General conditions of sale

The customer admits having taken knowledge, prior to the placing of order, General conditions of sale stated on this screen and expressly declares to accept them without reserve. The present general conditions of sale govern the contractual relationship between Desineo and his client. They will prevail on all other conditions contained in any other document, unless express, prior and written by GLG.sarl.
The present general conditions of sale can be modified at any time by GLG.sarl, without notice. The applicable conditions will be those in force on the site at the time of the validation of the order.


2 command

Automatic registration systems are considered as proof of the nature and the contents of the command. Desineo.fr confirms acceptance of the order to the customer at the email address it will be communicated. The sale will be concluded from validation by Desineo.fr of the payment of the order that is from the date of validation of the payment for orders paid online by credit card or from the date of receipt of payment by bank transfer or by cheque. Www.desineo.fr in any case reserves the right to refuse or cancel any order from a customer with whom there is a dispute concerning the payment of a previous order.


3. prices and payment

The price is expressed in Euros and inclusive of all taxes.
The price indicated on the specification sheets does not include transport.
The price indicated in the order confirmation is the final, expressed price inclusive of all taxes, including VAT for the France and the countries of the EEC. This price includes the price of the products, handling costs, packaging and storage of products, transport costs, insurance and commissioning.
The price is payable in cash, the day of the confirmation of order.
The payment is made:

  • credit card bearing the CB logo, online. PayPal allows you to pay via a Bank server in a secure environment. Your credit card number is therefore directed to the servers of the Bank, your payment is made directly to a bank in a secure environment without going through the server of the shop, guaranteed all the more important that your Nº are known only to our banking partner (Paypal).
    The order will be automatically cancelled and the customer request by e-mail in the event where the bank payment centres concerned have refused to give their consent. Desineo.fr has implemented a procedure to verify and request for additional information to the client, to ensure that the user of the credit card is its owner. The implementation of this procedure, which cannot be regarded as a guarantee against any fraudulent use of credit card or engage the responsibility of Desineo.fr, differs from validation of payment pending the outcome of the verification procedure. It may lead to the cancellation of the order.

by cheque: cheques are to establish the order of GLG.sarl and send to the following address:



139 Av of the 15th corps

residence l ' Estérel North

83700 St Raphael




4 clause of reserve of property 

By express agreement, and the provisions of the Act of May 12, 1980 in accordance with, the ordered products remain the property of Desineo.fr until the integral payment of their price by the customer. In the event of non-fulfilment of obligations by the customer, regardless of the cause, Desineo.fr shall be entitled to demand the immediate return of the goods at the expense and risk of the customer.


5 availability and shipping of products 

All the deadlines advertised on the site Www.Desineo.fr are in working days (excluding Saturday, Sunday and public holidays). Each product sheet says:

  • Is the presence of the concerned product in stock: the indication "in stock" corresponds to the State of the stock at Desineo at the time of the command.


The commands are processed, prepared, and shipped, that is handed over to our carrier, within a period of 48 hours from:


  • Availability times are subject to change at the initiative of the supplier or the manufacturer.
    In such cases, the availability periods shall be those in force at the time of the confirmation of payment by credit card or receipt of the transfer or cheque.
    In case of unavailability of the products from our suppliers:
  • final unavailability: www.desineo.NET undertakes to propose to the client of the replacement items or to reimburse the missing items, without delay and at the latest within 30 days in accordance with the provisions of article L121-20-3 of the Code of consumption.
  • temporary unavailability: www.desineo.NET informs the customer of the date on which the product will be available again. The client then has the ability to maintain his command with these new deadlines or to cancel it. In the latter case, Desineo.fr agrees to repay the missing items without delay and at the latest within 30 days in accordance with the provisions of article L121-20-3 of the Code of consumption. OVERSEAS-bound shipments will be subject to acceptance of the package in the hold.


6. delivery 

The delivery of orders is carried out by independent providers of Desineo society and within the time announced by these claimants. The times announced by these claimants are usually 48-72 h for packages under 30kg and over 72 h for packages of more than 30kg.

To report to Desineo.fr any difficulty related to the delivery, the customer has a track order online.

Desineo.fr undertakes to take the necessary steps so that orders are delivered within 30 days of the validation of the regulation by credit card online or the receipt of payments by bank transfer or by cheque.The carrier undertakes, by contract with Desineo.fr, to deliver the order to the address of the purchaser provided by Desineo.fr.
In addition, for deliveries outside metropolitan France, the customer undertakes to pay all taxes due to the import of products, customs, value-added tax, duty and any other taxes owing under the laws of the country of reception of the order.


7. warranty 

All technical articles benefit from the Builder, a contractual guarantee of one year minimum. Some are guaranteed for 2 years or more (see in the description of each item). Extensions of guarantees are valid only in metropolitan France and Corsica.

All returns must be preceded by prior agreement of Desineo.fr and the assignment of a number of return. Returns must be sent to:

139 Av of the 15th Corps
RSD Esterel North
83700 St Raphael

Are excluded from any warranty:


  • Damage due to an error of manipulation, connection (that it has been achieved with the original accessories or other accessories substituted by the client), misuse or abnormal physical intentional or accidental changes.


  • Accessories or spare parts replacement resulted from normal wear, or maintenance current: bulbs, batteries, gaskets, etc...


  • Costs of transport and modification to the device, in the event of recall by the manufacturer for failure to series.


  • Damage due to an external event (lightning, water damage, etc...).


  • The interventions carried out on the device by any person not mandated by the after-sales Service and the malfunctions and damage resulting from such an intervention.
  • Steam generators must be protected against the limestone, abnormal wear related to limestone cancels the manufacturer's warranty.


8 limitation of liability


The information provided on the site, photographs, sheets, prices... are given as indicative. www.desineo.fr strives to ensure the accuracy of the information presented on the site. Errors that can be introduced there are incidental and are corrected as soon as possible.
In accordance with the legislation in force, Desineo.fr is not responsible for the failure or improper performance of the contract which would be due either to the consumer, is insurmountable and unpredictable from one third to the contract or force majeure. The GLG.sarl company cannot be held liable for improper use or handling of a product sold on www.desineo.fr

Our products are intended to be installed by professionals. Improper installation or accident related to a faulty installation and/or use and lack of maintenance would put in question the responsibility of the company GLG.sarl.  


9 withdrawal 

Accordance with articles L.121 - 20 and following of the Code of consumption, the provided customer has 7 days from the date of receipt to return the product in its original packaging in perfect condition for resale, for replacement or refund.

(when the time limit of 7 days expires on a Saturday a Sunday or a holiday or chome it is extended until the first following working day)

139 the XVth Corps Av
RSD Esterel North
83700 St Raphael

Otherwise, the package will be refused. The reimbursement will take place within 30 days of the date on which the customer exercised his right to withdrawal (article L121-20-1 of the consumer Code).


10. legal information 

The customer personal data are essential for processing and delivery of orders, the invoicing and contracts of guarantee. The defect of information involves the non-validation of the order. In accordance with the law "Informatique et Libertés", the processing of nominative information concerning clients was the subject of a declaration to the National Commission for computing and liberties (CNIL).
The customer has (article 34 of the law of January 6, 1978) a right of access, modification, rectification and deletion of the data concerning him, that he can exercise with Desineo. In addition www.desineo.fr undertakes to not communicate, free or with counterpart, the coordinates of its customers to a third party.


R543-180 of the code of the environment

At the sale of equipment electrical or household electronics, the Distributor resumes for free, or resume for free by its account, electrical equipment and used electronics that he gives the consumer, within the limits of the quantity and the type of equipment sold


11 commitment to data protection 

In accordance with the provisions of law No. 98-536 of 1 July 1998 transposing into the code of the intellectual property of directive 96/9/EC of 11 March 1996 on the legal protection of databases, Desineo.fr is producer and owner of all or part of the databases composing this site. By accessing this site, the customer acknowledges that the data component is legally protected and, in accordance with the provisions of the Act of 1 July 1998 supra, agrees not to extract, re-use, store, reproduce, represent or maintain, directly or indirectly, on any type of medium, by any means and in any form whatsoever, all or part qualitatively or quantitatively substantialcontent databases in the site which it accesses.


12. applicable law

This contract is subject to french law.


13 registration

GLG.sarl RCS: Fréjus: 503 405 458

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Desineo ® since 2008

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Store Information

  • www.desineo.fr GLG sas 227 avenue lou gabian 83600 Frejus RCS Fréjus : 503 405 458 APE : 4791A TVA intracom : FR09503405458
  • 0494822080

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