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Legal

Data processing

The information about you is intended to www.desineo.fr
Under no circumstances did the data collected on the site www.desineo.fr will not be sold or sold to third parties.
No email address will be forwarded to third parties including our partners except with the express consent of the interested parties.
You have the right to access, modify, correct and delete data about you (Article 34 of the "Computers and Freedoms" Act of 06/01/78).
To practice it, contact:

Desineo GLG SAS
227 lou gabian Avenue
83600 Frejus
France
Editor: Gibert Gaetan / Guillaume Lecat 

RCS: Frejus:503 405 458

EPA: 4791A

Siret: 50340545800038

INTRAcom VAT: FR09503405458

sarl to capital: 10,000 euros

04.89.99.40.08

CNIL registration under number 1690778.

Copyright

 

In accordance with the texts and provisions governing copyright, literary and artistic property rights and/or neighbouring rights, the reproduction, representation and use of all or part of the elements that make up the site www.desineo.fr non-private purposes are prohibited without written permission from the site's publisher.
The images and texts on this site are the exclusive property of GLG SAS and cannot be downloaded, broadcast, stored, stored, reused, transmitted, modified and more generally used for any other purpose or otherwise mentioned here, without the prior written permission of the site's publisher.
The law criminalizes any reproduction, representation or dissemination, by any means, of a work of the mind in violation of the copyright, as defined and regulated by law (CPI, art L.335-3).

 

Links to third-party sites

 

The site www.desineo.fr contains hyperlinks directing users to third-party-run websites. As these sites are not managed by Desineo, desineo cannot be held responsible for their content (quality, veracity, relevance) or for the difficulties that the User might encounter in accessing them.

 

Internet hosting

 

1/1 Internet SAS
7, Place de la Gare 
BP 70109 
57201 Cedex Sarreguemines 

 

Terms and conditions of sale      Click here!

 

Delivery

 

Orders are delivered by independent suppliers from Desineo and within the timeframe announced by these suppliers. The deadlines announced by these providers are usually 48-72 hours for packages less than 30kg and more than 72 hours for packages over 30kg.

To notify www.desineo.fr any difficulties related to delivery, the customer has an online order tracking.

Desineo.fr undertakes to ensure that orders are delivered within 30 days of validating the payment by online bank card or receiving payments by transfer or cheque. The carrier, for its part, undertakes, by contract with Desineo.fr, to deliver the order to the buyer's address provided by Desineo.fr.
In addition, for deliveries outside metropolitan France, the customer agrees to pay all taxes due to the importation of products, customs duties, value added tax, and any other taxes due under the laws of the country receiving the order.

 

R543-180 Environmental Code

"When selling electrical or electronic household equipment, the distributor takes over, for free, or has the used electrical and electronic equipment taken over free of charge by his account, subject to the amount and type of equipment sold."

Withdrawal / Refund

 

In accordance with the provisions of Articles L138-1 to L138-6 of the Consumer Code, the customer has 30 days from the date of delivery to return the product to its original packaging for replacement or refund. Return will only be accepted if the product has not been deconditioned/used. Products sold under blister or with a warranty label must be returned as they are.

(when the 30-day period expires on a Saturday or a public holiday or is extended until the next business day)
Any return must be preceded by the allocation of a retraction number obtained at the savdesineo.fr and be returned to the next address accompanied by the next document :

Desineo GLG SAS
227 lou gabian Avenue
83600 Frejus
France

Failing that, the package will be refused. The refund will take place within 14 days of the date the customer has exercised his right to retract (Article L121-20-1 of the Consumer Code).

Legal product compliance guarantee

 

The legal guarantee of compliance applies to new or used products purchased from a professional seller, even if there is no contractual guarantee provided the product has a non-compliance.

 

Failure to comply can take one form:  

  • although that is not specific to the usual use for this type of item and, in particular, does not correspond to the description given by the seller and does not have the advertised qualities or those legitimately expected as a result of advertising and labelling.

  • or does not have the characteristics defined by mutual agreement at the time of the sale or which is not specific to the special purpose sought and brought to the seller's attention.

 

Examples:

  • lack of features or features of a product yet described by the seller or advertising (kitchen furniture does not include all the storage provided: number and size of different drawers, ...),

  • operation different from what could be expected (obligation to plug into the sector a device traditionally intended to operate wirelessly on battery),

  • malfunction or total malfunction (failure of a household appliance in the absence of misuse).

     

  •  Careful:  In the event of a malfunction or poor installation Desineo cannot be held responsible for an operating loss.

 

The non-compliance that appears within 6 months of the sale is presumed to exist as soon as the property is issued and therefore be the seller's responsibility.

The non-compliance that appears beyond 6 months after the purchase and before 2 years is not presumed to exist as soon as the property is issued, this must be proven by the buyer for the seller to be responsible (by means of expertise, for example).

 

Careful:  The legal guarantee of compliance cannot be used for apparent defects when purchasing.

The seller must then replace or repair the product free of charge within 30 days.

If it is unable to perform, and if the defect is major, it must:

  • or refund the purchase price of the product,

or leave the non-compliant product and compensate you for part of the price.

 

 

 

Contact us

  • SAV Support Monday to Friday 9am-5pm
  • Tel: '33 (0) 494 822 080
  • Email  
  • sav@desineo.fr
  • service.technique@desineo.fr




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  • www.desineo.fr GLG SAS 227 Avenue Lou Gabian 83600 Frejus RCS Fréjus : 503 405 458 APE : 4791A TVA intracom : FR09503405458
  • 0494822080

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